Lion at FDIC

Lion designs and manufactures protective gear and training equipment for firefighters and first responders. At the Fire Department Instructors Conference (FDIC), the fire service industry’s largest annual event, Lion needed two things simultaneously: a strategically designed customer experience for its biggest show of the year, and a solution to manage seven semi-trucks of existing exhibit assets produced by other exhibit houses over the years.

When Lion brought their program to Downing Displays, none of it had been built by Downing Displays. Rather than treat that as a complication, Downing Displays supplied a formal transition plan — a proprietary process covering supplier notification, asset recovery, phased intake, and program benchmarking — to move Lion’s program without disruption, beginning before a single asset arrived.